Your products will be shipped in a safe and secure manner via Australia Post Delivery.
This has been updated as of the 1st September 2021.
All shipping costs are quoted while adding items to your cart. If you wish to check these charges click on your cart and scroll down to the bottom where you can add your destination details for a quote on postage. You do not require to have an account to do this, this is a easy service to help you with your ordering process.
These rates are subject to change at anytime so check back frequently for updates.
Your parcel will be shipped via Australia Post. The Chinchilla Post Office has their mail collected at 2:00pm from Monday to Friday and excludes public holidays. Any orders received after 9am each working business day and wish to request same day delivery, unfortunately this will not be possible. Contact me on 0428 122 639 or sales@myfeltlady.com if you wish to discuss this further.
Since it takes time to process packages each day, orders received by close of business will be sent within three (3) business days after the day of the received order. In most cases orders are sent to Australia Post the next day but these lead times are to cover any number of situations and should be considered if you are needing anything urgently. Contact me on 0428 122 639 or sales@myfeltlady.com if you wish to discuss this further.
COVID-19 INFORMATION
My Felt Lady is still fully operational and will continue to provide the best service we can during these tough times. To minimise exposure to My Felt Lady Staff and families we will be reducing the amount of times we attend our local Post Office. Our beautiful town of Chinchilla is lucky to have no COVID-19 cases and we will do our part to make sure it stay's that way.
We will be posting your goods on Monday, Wednesday and Friday and because of this you may experience delay's of up to 2 business day's on top of the normal processing time.
We have removed the option of Letter Postage as it is an untraceable. During this time when Australia Post is experiencing delays we have decided the best way for customers to keep an eye on their goods is to use services with a tracking number to cover both you and us when sending your goods.
Express Postage
This services is available, however it will not be delivered to you overnight due to Chinchilla being outside the overnight deliverable zone. But it will defiantly shave a few days off standard parcel delivery and can be tracked at www.auspost.com.au
Please note that by choosing to use Express Post will not make your parcel priority in our order processing stage. We will continue to process goods in the order they are placed in and will be sent within three (3) business days.
My Felt Lady will not be held responsible or liable for items lost in the postal system therefor it is recommended to purchase a traceable package if you wish to track your delivery.
Shipping periods
Once your payment has been cleared, your order will be delivered to Australia Post within three (3) business days.
Unless you have an urgency I may be able to arrange package to be delivered to Australia Post for delivery on day payment has been cleared. Please email at sales@myfeltlady.com or call on 0428 122 639 before you make payment to confirm this can be arranged. Assuming it can be sent on request after completing your order may cause distress for your needs.
Queensland School Holiday Periods & Other Service Disruptions
Orders placed during Queensland School Holiday's will have longer dispatch days. Should we be planning time away an email will be sent to all customers subscribed, a front page notification or pop up and dates will be provided below. If you require your order to be sent sooner during this period please advise by sending me an email at sales@myfeltlady.com or call on 0428122639
International Shipping
International shipping costs are quoted while adding items to your cart. Since there are many different rates for each country it will be difficult to state here however if you are keen to make the most out of your postage costs, contact me anytime so I can help you with your order.
How long will my parcel take?
Standard parcel postage will have a tracking number that will be supplied to you on packing of your order and can then be tracked at www.auspost.com.au
Express Postage - This services is available, however it will not be delivered to you overnight due to Chinchilla being outside the overnight deliverable zone. But it will definatly shave a few days off standard parcel delivery and can be tracked at www.auspost.com.au
International Postage - Please contact me for more information regarding the time it may take to get your international delivery on 0428122639 or sales@myfeltlady.com