📦 Shipping Information
At My Felt Lady, we’re committed to getting your beautiful wool felt and kits into your hands as quickly and smoothly as possible — no fluff, no fuss, just honest delivery info you'll actually want to read!
📦 Standard Shipping
Great service & fully tracked with Australia Post
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$5.95 for letters up to 110g
(That’s around 6 standard sheets of wool felt — perfect for that little quick top up or for someone who's just want's to try our products.) -
$6.65 for letters with priority delivery service up to 110g
(That’s around 6 standard sheets of wool felt — if you want your letter to get there a little quicker, you know, cause you just can't wait.) -
$10.95 for parcels up to 500g
(That’s around 29 standard sheets of wool felt — perfect for small but mighty projects!) -
$14.85 for parcels 501g to 1kg
(Up to 58 standard sheets — ideal for a few extras or a kit or two.) -
$22.90 for parcels 1.001kg to 5kg
(That’s up to 300 sheets — WOW! Think of the crafting possibilities!) -
$22.90 for parcels 5.001kg to 10kg
(Nearly 600 sheets — WOWZA! That’s a serious felt stash!) -
FREE SHIPPING for anything over 10kg
(Yes, really. If you’ve hit 10kg of felt joy, we’re covering the shipping. You’ve earned it.)
🚀 Express Shipping
Tracked, fast, and just as fabulous
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$14.50 for parcels up to 500g
(Same 29 standard sheets, but delivered with express speed.) -
$19.50 for parcels 501g to 1kg
(Up to 58 sheets zooming their way to your door.) -
$39.50 for parcels 1.001kg to 5kg
(Up to 300 sheets, and you’ll have them before you can say “let’s make something beautiful!”)
We ship from Chinchilla, QLD. Most orders are processed within 1-2 business days, and you’ll get a tracking number via email once your parcel’s on the move.
📦 Standard Shipping (Parcel Post)
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Within the same state: 2–4 business days
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Interstate: 3–6 business days
These timeframes are estimates and can vary depending on the specific origin and destination locations. For the most accurate delivery estimates, you can use Australia Post's Postage Calculator.
🚀 Express Shipping (Express Post)
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Within the same state: 1–2 business days
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Interstate: 1–3 business days
🌏 International Shipping
We proudly ship worldwide!
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Calculated at checkout based on your country and parcel weight
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Fully tracked
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International delivery times vary – typically 6–15 business days
💡 Customs duties or import taxes may apply and are the responsibility of the buyer. We always label parcels accurately to avoid surprises.
⏳ Processing Times
We lovingly pack your orders from our studio in regional QLD. Most parcels are dispatched within 48 hours (excluding weekends and public holidays). During busy seasons, we’ll post updates on our website or socials if delays pop up.
📬 Tracking Your Order
As soon as your order leaves our hands, you’ll receive an email with all your tracking details – keep an eye on your inbox (and your junk folder, just in case!).
You can also track your order any time by logging into your account and heading to your Order History. Your tracking link will be right there, ready to click.
Need help? Contact us here – we’re always happy to assist.
💌 Packaging Promise
All orders are hand-packed with care (and a little bit of felt magic). We use eco-conscious packaging whenever possible, and everything is designed to arrive safely — no squashed petals or creased clouds here!
🔄 Returns & Exchanges
We want you to adore your order! If something’s gone wrong, please visit our Returns & Refunds page.
💬 Questions?
Have a shipping question we haven’t answered? Pop through a message on our Contact Page. We’re always happy to help.
🧵 Keep Shopping
✨ Shop Wool Felt Collections
🎁 Explore Felt Sewing Kits
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